Shipping & Returns

AMBRUNE orders are fulfilled through an integrated third-party fulfillment partner. The terms below apply to the Ember Wood Grain Aroma Diffuser.

Where we ship

AMBRUNE currently ships to addresses within the United States.

Processing and delivery

Orders are submitted to our fulfillment partner after payment is confirmed. Most orders are processed and dispatched within 1–3 business days. Typical delivery after dispatch is 5–15 business days, depending on inventory location, destination, carrier, and the shipping method selected. Delivery dates are estimates and are not guaranteed.

Shipping rates

Standard shipping is $8 for orders under $70 and free for orders of $70 or more. Express shipping is $15. Available options and the final charge are shown at checkout. Express shipping affects the carrier service but does not eliminate processing time.

Tracking

When an order ships, tracking information is sent to the email address used at checkout. Tracking may take 24–48 hours to begin showing carrier movement.

Address changes

Please verify your delivery address before submitting an order. Contact us immediately if a correction is needed. We cannot guarantee changes or cancellations after fulfillment begins, and customers are responsible for costs caused by an incorrect address supplied at checkout.

Delays and missing packages

Carrier delays can occur. If tracking has not updated for several days, or an order has not arrived within 30 days after shipment, contact us through our contact page so we can investigate.

Seven-day return window

You may request a return within 7 days after carrier tracking shows delivery. Contact us through our contact page before sending anything back. Include your order number and the reason for the request.

Return condition

For a preference-based return, the diffuser must be unused, complete, and returned with its original packaging, accessories, cable, and guide. Items damaged through use, misuse, modification, or inadequate return packaging are not eligible. Do not send a return to the address printed on the parcel; an approved return address and instructions will be provided after your request is reviewed.

Damaged, defective, or incorrect items

Contact us within 7 days of delivery if an item arrives damaged, defective, or incorrect. Include clear photos or video of the item, packaging, shipping label, and the issue. After review, we will arrange an appropriate replacement or refund at no additional product cost.

Return shipping

Customers are responsible for return-shipping costs for preference-based returns. AMBRUNE will cover reasonable return or replacement costs when we confirm that an item arrived damaged, defective, or incorrect. Original shipping charges are not refundable unless the return resulted from our error.

Refunds

Approved refunds are issued to the original payment method after the return is received and inspected. Please allow up to 10 business days for inspection and processing. Your bank or card provider may need additional time to post the credit.