Refund policy

Last updated: July 23, 2026

We want every AMBRUNE order to arrive as expected. This policy explains how returns, replacements, refunds, and cancellations are handled. Nothing in this policy limits rights that cannot be excluded under applicable law.

Return requests

You may request a return within 14 days after carrier tracking shows delivery. Contact us through the AMBRUNE contact page before sending anything back. Include your order number, the product name, and the reason for the request.

To qualify for a preference-based return, the item must be unused, unaltered, complete, and in its original packaging with all accessories, instructions, seals, and labels. Returns sent without authorization may be refused or delayed.

Items that cannot be returned

For safety and product-integrity reasons, opened or used fragrance oils, essential oils, candles, wax melts, reed-diffuser liquids, car-fragrance liquids, and other consumable fragrance products cannot be returned unless they arrived damaged, defective, incorrect, or otherwise qualify under applicable law. Gift cards, final-sale items, and personalized products are also non-returnable except where required by law.

Damaged, defective, leaking, or incorrect items

Contact us within 7 days of delivery if an item arrives damaged, defective, leaking, unsealed, or incorrect. Include clear photos or video of the item, packaging, shipping label, and the issue. Do not use a product that arrives damaged or leaking. After review, we will arrange an appropriate replacement, refund, or other remedy at no additional product cost.

Return shipping

Customers are responsible for return-shipping costs for preference-based returns. AMBRUNE will cover reasonable return or replacement costs when we confirm that an item arrived damaged, defective, leaking, or incorrect. Original shipping charges are not refundable unless the return resulted from our error or applicable law requires otherwise.

Do not send a return to the address printed on the parcel. Products may be fulfilled by different partners. We will provide the correct return instructions and address after approving the request.

Refunds

We will notify you after an authorized return is received and inspected. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the credit. If more than 15 business days have passed since we approved a refund, please contact us.

Exchanges

Because inventory is held by independent fulfillment partners, direct exchanges are not guaranteed. When an exchange is appropriate, we may arrange a replacement or ask you to return the original item and place a new order.

Cancellations

Contact us as soon as possible to request a cancellation. We will cancel and refund an order when we can stop it before fulfillment begins. Cancellation is not guaranteed after an order has been submitted to a fulfillment partner or carrier.